Terms of Use

Last Updated: 22 April 2024


These Terms of Use (“Terms”) apply when you as a User use the services on any Kreoh platform (the “Kreoh Platform”), which includes our software, tools, developer services, data, documentation and our website (“Services''). Our Services are provided by Kreoh Limited, (“Kreoh”, “we”, “our” and “us”) to the user of the Services (“User”, “you” or “your”).

By using our Services, you agree to these Terms. For information regarding the personal data collected and processed in connection with using the Services, please read our Privacy Policy.

The Services

Services on the Kreoh Platform are offered on an as-is and as-available basis. To the extent permitted by law and subject to any private agreements between you and Kreoh, Kreoh expressly disclaims all, and you receive no, warranties and conditions of any kind, whether express or implied, including by not limited to, those of merchantability, satisfactory quality, title, fitness for a particular purpose, and non-infringement. Kreoh does not guarantee that the Kreoh Platform is error-free and the availability and functionality of the Kreoh Platform may be subject to limitations, delays and interruptions beyond our control. 

Kreoh reserves the right to modify, suspend, or discontinue the Kreoh Platform, or any part thereof, at any time. Kreoh shall not be liable to the User or any third party for any such modifications, suspensions or discontinuations. 

Registration and access

In order to use certain Services, you will have to create a user account (the “User account”) and sign in to it. Instructions on how to create a User account are set forth in our Kreoh Platform.

You may choose a username and a password to sign in to your User account. If you choose to create a new User account, the username and password which you choose must not be harmful, abusive, racially or ethnically offensive, sexually explicit, defamatory, infringing any intellectual property right or invasive of personal privacy rights. We have the right to change your username if it, in our opinion, violates these Terms.

When creating your User account, you may be asked to submit certain information about yourself. Please read our Privacy Policy available at Kreoh.ai before you start using the Services.

Your User account is personal, and you are not allowed to transfer your User account to any third party or to allow a third party to use the Services through your User account. You are responsible for protecting your login information from access by unauthorised persons. If you have reason to believe that any third party has gained access to your User account, you must immediately inform us. We have the right, but not the obligation, to suspend access to your User account if we have reason to believe that any third party has gained unlawful access to your User account.

In order to make full use of the Services, you may need additional hardware such as a computer, smartphone or tablet. Such hardware is not provided by us and is your responsibility to acquire.

You are responsible for securing your access to the network connectivity necessary to use the Kreoh Platform. There may be additional costs for e.g. transfers of data and messaging services. These costs are not paid by us. Furthermore, you are responsible for obtaining and keeping the necessary hardware or software up to date to access and use the Kreoh Platform.

The Services may include third party services and content. Third party services and content in the Kreoh Platform are not provided by Kreoh and are subject to separate terms.

Usage Requirements

When using the Services on our Kreoh Platform, you must comply with applicable laws, with these Terms and Kreoh’s instructions. We own all rights, title, and interest in and to the Services.

If you provide any feedback, we may use it without restriction or compensation to you.

You may not (i) use the Services in a way that infringes, misappropriates or violates any person’s rights; (ii) reverse assemble, reverse compile, decompile, translate or otherwise attempt to discover the source code or underlying components of models, algorithms, and systems of the Services (except to the extent such restrictions are contrary to applicable law); (iii) use output from the Services to develop models that compete with Kreoh; (iv) use any automated or programmatic method to extract data or output from the Services, including scraping, web harvesting, or web data extraction; (v) represent that output from the Services was human-generated when it is not or otherwise violate our Terms or; (vi) buy, sell, or transfer API keys without our prior consent.

Many parts of our services are based on a language model. When using our Services, the language model is an automated system and lacks human comprehension. We disclaim responsibility for the accuracy or reliability of the generated content if any discrepancies should arise.

The User acknowledges that its right to use the Kreoh Platform is contingent upon its status as an employee of our customer. In the event the User ceases to be an employee of the customer for any reason, including but not limited to termination, resignation, or retirement, the User’s right to use the Kreoh Platform shall automatically and immediately cease. Upon cessation of the User’s employment with the Customer, the User shall immediately discontinue all access and use of the Kreoh Platform and return or destroy any confidential or proprietary information, materials or documentation related to the Kreoh Platform.


We reserve the right to temporarily or permanently deactivate or restrict access to the Kreoh Platform, in whole or in part, due to:

  1. Technical and/or security reasons;
  2. Disruptions arising due to force majeure, i.e., events beyond our reasonable control, including but not limited to, pandemic and epidemic diseases, natural disasters, strikes, lockouts, official orders and/or lack of performance by subcontractors and/or third-party providers necessary for the proper provision and/or function of the Services; or
  3. Your breach of these Terms.

Kreoh will to the extent possible provide you prior notice of the deactivation or restriction of your access to the Services.

Data Protection, Confidentiality and Security 

Subject to the terms of our Privacy Policy and any private agreement between you and Kreoh, you hereby grant Kreoh a worldwide, non-exclusive, transferable and sub-licensable right to (i) use the data (including personal data) you provide while using the Services as necessary to provide you with the Kreoh Platform, and (ii) use the data (including personal data) you provide while using the Services in an anonymised form for the purpose of managing and improving the quality, safety and security of the platform.

We take reasonable technical and organisational security measures that we deem appropriate to protect your stored data against manipulation, loss, or unauthorised third-party access. Our security measures are continually adapted to technological developments.

Kreoh and the service providers that we retain are required to maintain secrecy and comply with applicable data protection legislation including GDPR. In addition, they are granted access to personal data only insofar as this is necessary for them to carry out their respective tasks or mandate.

Kreoh acknowledges the importance of protecting the confidentiality and security of user-uploaded documents. As part of our commitment to safeguarding user data, the user-uploaded documents are encrypted during transmission and storage to help ensure their confidentiality and integrity. Encryption is a security measure that converts the information contained in the documents into an unreadable format using cryptographic algorithms. Our encryption process helps protect the User’s documents from unauthorised access or interception by third parties. Your documents are stored on Microsoft Azure servers.

While Kreoh takes reasonable precautions to maintain the security of the encrypted documents, it is important to note that no method of data transmission or storage can be completely secure. Despite our efforts, there may be factors beyond our control that could potentially compromise the encryption or security of user-uploaded documents. By using our Services, the User acknowledges and accepts the inherent risks associated with data transmission and the potential for unauthorised access or breaches.

The User agrees that Kreoh shall not be held liable for any damages, losses or liabilities arising out of or related to the unauthorised access, disclosure, alteration, or destruction of user-uploaded documents, except in cases of proven willful misconduct or gross negligence.

You must implement reasonable and appropriate measures designed to help secure your access to and use of the Services on the Kreoh Platform. If you discover any vulnerabilities or breaches related to your use of the Services, you must promptly contact us at contact@Kreoh.ai and provide details of the vulnerability or breach.

For more information on how we handle user data, please refer to our Privacy Policy.

We may track user behaviour in order to improve our Service. If you do not wish us to do so, please let us know or else refrain from using the Kreoh Platform.

Kreoh, or any third-party Legal Language Model (LLM) provider such as Microsoft, shall not utilise any data derived from user input queries or user-uploaded documents for the purpose of training an Artificial Intelligence (AI) model. Notwithstanding the foregoing, in the event that Kreoh provides a custom model to a specific customer in the future, the use of such data may be permitted, subject to separate regulation.

Intellectual Property Rights

The Services on our platform and the content therein provided by Kreoh are the property of Kreoh, its direct or indirect subsidiaries or affiliated companies (hereinafter referred to collectively as “Group”) or its licensors.  You must not sell, distribute, publish, broadcast, circulate, exploit, reproduce (in whole or part), transmit (by electronic means or otherwise), modify, display, redeliver, licence, or otherwise use the Services and/or Kreoh Platform for any public or commercial purpose without our prior permission. All rights in the Services, including the software, the content, are protected and owned by the Group and its licensors.

Nothing in these Terms shall be construed as a transfer of ownership of the Services or any intellectual property rights such as trademark, service mark or logo, all of which are the property of Kreoh and its licensors. Kreoh reserves all rights with respect to the Services and any proprietary material and information.

Kreoh does not own Documents or prompts/queries you upload to the Kreoh Platform.

Term and Termination 

Your right to use the Services commences on the day you accept these Terms of Use. 

Subject to any private agreement between you and Kreoh, these Terms of Use and the right to use the Services can be terminated by the Customer at any time with thirty (30) days’ notice. 

In the event of material breach, the non-breaching party may terminate these Terms of Use if the party in breach hasn’t rectified the breach within thirty (30) days from receiving notification thereof. 

We reserve the right to temporarily or permanently block and/or revoke your use of the Services  in case of a material breach of these Terms of Use.


Kreoh may modify the Services on our platform and/or these Terms of Use, in whole or in part, for the following reasons: (i) to improve access to and use of the Services, including to add new features, (ii) as necessary to adapt the Services to changed legal requirements, (iii) to adapt the Services to an increased number of users, and/or (iv) to improve security. Such modifications are made without additional cost for you. You shall be entitled to terminate these Terms of Use free of charge anytime after the receipt of the information that the Services and/or these Terms of Use has been modified or at the time when the Services and/or Terms of Use has been modified,

whichever is later, if the modification negatively impacts your access to or use of the Services, unless such negative impact is only minor. You will be informed in a clear and comprehensible manner of the modification reasonably in advance on a durable medium and of the right to terminate these Terms of Use. 


These Terms of Use, our Privacy Policy and any private agreement between you and Kreoh will together constitute the entire agreement between you as a user and us with respect to the use of the Kreoh Platform. We may amend and modify these Terms from time to time.

Our failure to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.  

If any part of these Terms of Use is held invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible so as to maintain the intent of these Terms of Use, and the other parts will remain in full force and effect.

Governing law and dispute resolution

This Agreement shall be construed in accordance with and be governed by the laws of Ireland.

Disputes regarding these Terms of Use will exclusively be resolved by the competent court of Ireland. 

Contact us

Please use the following contact details when you contact us with your inquiries regarding the Services:


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